Answers to all the most frequently asked questions we get. If you have a question it’s probably answered here!
What is your COVID policy?
If you are forced to postpone your event due to government restrictions relating to COVID, you will not lose your deposit. We will transfer it to the new date. If you are forced to postpone we encourage you to get at least two potential dates for your event, so that you can lock in as many of your suppliers as you can (including us!) If you cancel your event we are happy to apply your deposit as a credit against a future booking. We’re sorry but we can’t refund deposits for events that are cancelled altogether.
Will I get the same musicians I see on your website?
We are a boutique vendor and have only a small team, so you will nearly always get the same musicians you see on our website. The musicians in our solo acts, duo, trio, and 4 piece band are all the same people, and we try to use the same horn players and percussionists as much as possible.
First we collect all necessary information about the event from you via phone or email. We then put this information on a Performance Agreement and send it to you along with an invoice for payment. You can view a sample Performance Agreement here.
How do I secure a booking?
A 20% deposit is required to secure a booking. This deposit is non-refundable.
I'm not ready to confirm. Can you hold the date for me?
Yes. If we get another enquiry for that date we will contact you and give you a 48 hour window to confirm first.
Hourly Hire, Special, or Package: Which should I choose?
Our Specials are usually the best value for typical bookings of 5 hours or less. A package is the best option for a full day of entertainment to cover the wedding ceremony, cocktails, and reception. Hourly hire is for events that fit neither of these options. Don’t worry if you’re unsure, just call us or enquire and we’ll determine the most cost-effective option for you and give you an itemised quote.
Will there be a Travel Loading? How much is it?
A Travel Loading applies only to events held more than 1 hour’s drive from Melbourne CBD. This is charged at $100 per performer, per additional hour’s travel (or part thereof).
How can I pay the balance?
We can take direct bank transfer, credit card over the phone, or cash on the day prior to the event start. Cleared payment in full must be received before commencement of the performance.
Can I request songs?
Absolutely! We’re happy to take DJ requests leading up to the event, but please give us at least one week’s notice. We also actively encourage song requests on the night. If we know the song we will perform it live, otherwise we have a DJ library of over 15,000 songs and will usually have it on hand. Check out our ultimate party playlist for some inspiration! Learning specific songs for your event is charged at $50 per song per musician.
Can you MC our event?
Our DJ Scott is a professional MC, so if you’ve booked him for your event he can also MC your event for you. The fee for this additional service is $400, which includes full phone/email consultation, an online worksheet for you to fill out, and preparation of your running sheet. If you haven’t booked Scott please see our Recommended Suppliers page for our favourite professional MCs, or if you’re on a budget we suggest asking an outgoing friend or family member to take on this role for the night.
How many people can you play to?
Our standard pro audio and lighting systems cover audiences of up to 200 people and equivalent room sizes. For bigger events larger systems, and often operators, are required. We only work with the most reputable AV companies, all equipment is tested and tagged, and public liability insurance certificates can be provided.
Can we use your microphone for speeches? Can our MC use it?
Can our celebrant use your microphone and speaker?
Sorry, no. We have limited channels on our portable systems and no wireless transmitters or receivers. It’s standard for professional celebrants to bring their own amplification. If they don’t have a system, they can be sourced from an AV hire company.
Do you require a stage?
How much space do you need?
For DJ shows an area 3 x 1.5 metres. For Solo, Duo, and Trio shows a minimum of 4 x 2 metres (or equivalent). For Band shows a minimum of 5 x 3 metres. For examples of each of our setups and tips for making the most of your event space, check out our article on the subject.
Do you need to play under cover?
If booking our Standard PA System, yes. There are liability, insurance, and safety issues with running AC power and operating sensitive instruments in the wet, and direct sun can cause our more sensitive equipment to shut down. Appropriate shelter from the weather MUST be provided. We don’t require shelter for our smaller portable systems.
What power do you need?
At least one dedicated (isolated) 10 amp household power point. If using a generator you will need to allocate at least 5kW or 20 amps to us to prevent the power tripping during your event.
There is no power on site. Can you still perform for us?
Yes. Our Portable Systems are battery-powered. Keep in mind they are only suitable for background volume levels though (ie: wedding ceremonies).
Do you need parking?
Yes. If free parking is not provided within reasonable distance of the venue a parking surcharge may apply.
How long do you need to set up?
15 minutes for our portable PA, 1 hour for DJ or our compact powered systems, 2 hours for our live music acts, and 2.5 hours for two locations (ie: ceremony and reception). We will need to establish before you confirm your booking if we will have sufficient time to set up on the day, as restricted access may make some entertainment combinations unfeasible. We’re happy to get in touch with your venue’s event manager at this stage if you’re unsure about times. This article covers setup times for each of our lineups in more detail.
Our venue wants you to use their PA system. Can you?
We can, but we would need to speak to the venue’s AV technician before confirming the booking to determine whether their system will be suitable for the purpose.
What about noise restrictions?
We advise that you always check noise restrictions prior to paying a deposit for an event space, especially in inner Melbourne areas. All our acts (including our band lineups, which use electronic drums) are able to be turned down as low as we’re asked to, but if your heart is set on having a party atmosphere with a full dance floor your band or DJ will need to be able to perform at a reasonable volume.
Do you have public liability insurance?
Yes. Our public liability insurance covers up to $20 million.
The venue requires you to do a site induction. Can you do this?
Do your performers require meals on the night?
For events of 5 hours or more our performers will require a light meal. The best time to serve our meals is during speeches.
Do you provide music for the whole night?
Yes. When not performing we put on background music.
How much music do you actually play?
A typical 45 minute set includes about 12 songs. We try to be as flexible as possible and work around key parts of the night such as speeches or meals, and we can start or stop playing whenever asked to do so.
What if the party is rocking and we want you to continue?
No problem at all. We charge overtime at $100 per hour per performer, payable on the night prior to commencement of overtime.
Will you take footage at our event?
Yes, if we have time. Although we’re not professional photographers we’re more than happy to send our photos and videos to you. We generally post footage from your event on social media about one month after it; if you don’t want us to do this please inform us before the day.